Privacy Policy

1. Information We May Collect

Depending on how you interact with us, we may receive information such as your name, phone number, email address, service address, vehicle information, requested service, appointment details, messages, and payment-related information.

2. Online Booking Through Urable

Our website includes an embedded booking experience provided by Urable. Information entered into that booking system is submitted to and processed through Urable and any connected payment or service providers used to complete your booking. Their own privacy terms may also apply.

3. How We Use Information

• Schedule, confirm, manage, and complete detailing appointments.
• Communicate about quotes, services, changes, reminders, and follow-up.
• Process deposits and service payments.
• Provide customer support and respond to questions.
• Maintain business records and protect against fraud or misuse.
• Improve our services and customer experience.

4. Text Messages and Calls

If you provide your phone number, we may use it to contact you regarding your inquiry, quote, appointment, service, payment, or other customer-service matters. Message and data rates may apply. You may ask us to stop non-essential marketing messages at any time.

5. Payments

Payment information may be handled by third-party payment processors connected to our booking or invoicing systems. VC Detailing does not need to store your full card number on this website.

6. Photos and Vehicle Documentation

We may photograph or record a vehicle before, during, or after service for condition documentation, quality control, and business records. Marketing use of identifiable customer information or clearly identifiable personal property should be handled separately from routine service documentation.

7. Cookies and Third-Party Technology

Third-party tools embedded on this site, including Urable, may use cookies or similar technologies needed to provide their services. If additional analytics, advertising, or tracking tools are added later, this policy should be updated to reflect them.

8. Sharing of Information

We may share information with service providers that help us operate the business, such as booking, payment, communications, hosting, or software providers. We may also disclose information when required by law, to protect our rights, or to prevent fraud or safety issues. We do not sell customer information as a normal part of our business.

9. Data Retention

We may keep customer and service records for as long as reasonably necessary for scheduling, accounting, customer service, legal compliance, dispute resolution, and normal business operations.

10. Your Choices

You may contact us to ask about personal information we maintain about you, request reasonable corrections, or ask us to delete information when applicable and when we are not required to keep it for legitimate business or legal reasons.

11. Children

Our services and website are not intended to collect personal information from children.

12. Changes to This Policy

We may update this Privacy Policy as our website, software, or business practices change. The effective date above will be updated when material changes are made.

13. Contact

Questions about this policy can be directed to VC Detailing at (559) 668-8509.